What's included at LondonHouse and what costs extra
Most basics are included with your room: complimentary in-room and lobby Wi‑Fi (basic tier), 24‑hour fitness center access, access to LH Spa by Windy City Massage (spa treatments cost extra), and complimentary bottled water (two bottles daily via the destination charge). Several services and upgrades cost extra, including the Daily Mandatory Destination Charge (which itself bundles some credits), premium/faster Wi‑Fi, spa treatments beyond the included credit, food and drinks beyond the $10 daily F&B credit, valet parking, and in‑room paid amenities.
In this guide
- What’s included in guest rooms
- Daily Mandatory Destination Charge — what it covers
- Dining, bars and what costs extra
- Spa, fitness and wellness — what’s included vs. extra
- Parking, transport and location extras
- Meetings, events and wedding services — included vs. paid
- Hotel policies and common extras at checkout
What’s included in guest rooms
Guest rooms include free in‑room Wi‑Fi (basic tier), daily housekeeping, standard toiletries, and in‑room climate control. The property offers multiple room types including Room, 1 King Bed; Room, 2 Double Beds; Room, River View; Room (Hydrow Wellness Room); King Peloton Wellness rooms (select rooms with in‑room Peloton bikes); and a range of suites such as 1 Bedroom Suite and Suite.
Some specific in‑room wellness options are only in certain room types — for example, King Peloton Wellness rooms include an in‑room Peloton bike. If you need a Peloton or Hydrow workout machine in your room, request the Room (Hydrow Wellness Room) or a King Peloton Wellness room when booking (subject to availability).
- Free basic in‑room and lobby Wi‑Fi included; premium/faster Wi‑Fi costs extra per night.
- Standard bathroom amenities provided; specialty spa amenity upgrades and retail products cost extra.
- In‑room fitness equipment is limited to specific room types (Hydrow or Peloton rooms).
| Item | Included? | Notes |
|---|---|---|
| Basic in‑room Wi‑Fi | Yes | Free; faster premium tier available for a nightly fee |
| Two bottled waters | Yes | Provided daily as part of the destination charge |
| In‑room Peloton/Hydrow | No (except specific rooms) | Available only in King Peloton Wellness rooms or Room (Hydrow Wellness Room) |
Daily Mandatory Destination Charge — what it covers
LondonHouse Chicago applies a Daily Mandatory Destination Charge to room reservations. This destination charge combines several small inclusions and credits rather than covering meals or all services.
The destination charge includes a mix of credits and amenities; it does not make the hotel all‑inclusive and you should expect to pay separately for most meals, drinks, spa services beyond the included credit, and valet parking.
- The charge includes premium internet access (the hotel’s description names premium internet as bundled; basic Wi‑Fi is complimentary).
- It provides a $10 daily food & beverage credit usable at on‑site outlets (Bridges Lobby Bar, LH on 21, LH Rooftop, or Land & Lake).
- It also includes a $20 spa credit, two bottled waters daily, and a $15 laundry/dry‑cleaning credit.
| Included item | Value / comment |
|---|---|
| Premium internet access | Bundled in destination charge (basic Wi‑Fi still free) |
| $10 daily F&B credit | Usable at Bridges Lobby Bar, LH on 21, LH Rooftop, or Land & Lake |
| $20 spa credit | Applied toward LH Spa services or products |
| Two bottles of water daily | Provided in-room |
| $15 laundry/dry‑cleaning credit | Applied to laundry services |
Dining, bars and what costs extra
The hotel has three on‑site food & beverage venues: LH Rooftop (tri‑level rooftop bar), LH on 21 (21st‑floor Contemporary American restaurant), and Bridges Lobby Bar (river‑view lobby bar). Meals and drinks are charged separately; only the $10 daily F&B credit from the destination charge is included per day.
Special services such as Afternoon Tea, weekend brunch at LH Rooftop, private events, and validated parking for restaurant guests may have separate charges or reservation requirements.
- LH Rooftop: open daily 11:00 AM–12:00 AM; food service generally until 11:00 PM. Rooftop enforces a Smart Casual dress code and has a 21+ entry policy in the evenings (rooftop entry age enforcement is separate from hotel policies).
- LH on 21: Contemporary American menu; valet parking validation may be available for dining guests ($20 for 4 hours as listed).
- Bridges Lobby Bar: river‑view lounge with Afternoon Tea service (reservations recommended); the High Tea and holiday tea events have separate per‑person pricing.
| Venue | Included with room? | Typical extra costs |
|---|---|---|
| LH Rooftop | No | Food, cocktails, weekend brunch — separate charges; rooftop may restrict entry to 21+ |
| LH on 21 | No | All menu items charged; parking validation available for dining guests (fee applies) |
| Bridges Lobby Bar | No | Afternoon Tea and special menus priced separately |
Spa, fitness and wellness — what’s included vs. extra
LH Spa by Windy City Massage is on the 4th floor; spa access is separate from treatments. Guests receive a $20 spa credit as part of the destination charge, but massages, facials, pedicures, packages, and retail products are additional charges.
The hotel’s fitness center is open 24 hours and includes TechnoGym treadmills, ellipticals, a row machine, a cardio bike, spinning cycles, free weights and a yoga station — access to the fitness center is included with your stay.
- Spa: treatments available include Swedish massage, Chinese cupping, Body Melt Therapy, MyDraFacial, manicure/pedicure services, and a 180‑minute Total Relaxation package (the Total Relaxation package price is listed on the spa menu).
- Fitness center: 24‑hour access included; in‑room Peloton or Hydrow equipment is available only in select room types and may require booking specific rooms.
- Spa credit: $20 per day is included via the destination charge; additional spa fees apply beyond that credit.
| Service | Included? | Notes |
|---|---|---|
| Fitness center access | Yes | 24‑hour TechnoGym equipment included |
| $20 daily spa credit | Yes (via destination charge) | Credit applies toward treatments or products; most services exceed the credit |
| Spa treatments (massages, facials, packages) | No | Charged per service |
Parking, transport and location extras
LondonHouse offers valet parking only; there is no self‑parking on‑site. Overnight valet rates are typically listed around $80 per night and include in‑/out privileges, but rates may vary and should be confirmed with the hotel at check‑in.
The hotel does not provide an airport shuttle. Common transport options to/from O'Hare or Midway are rideshare, taxi, or CTA trains; the CTA Blue Line and other public transit options connect to downtown stations within a short walk.
- Valet parking is extra and charged separately from the room rate (in/out privileges usually included).
- No on‑site airport shuttle is provided; plan for taxi, rideshare or public transit.
- Location at 85 East Wacker Drive places the hotel on the Chicago River beside Michigan Avenue — Millennium Park and the Magnificent Mile are within short walking distance.
| Item | Included? | Notes |
|---|---|---|
| Valet parking | No | Overnight valet typically listed around $80/night (confirm at hotel) |
| Airport shuttle | No | No shuttle to O'Hare or Midway |
| Riverwalk / downtown access | Yes | Hotel is at 85 E Wacker Drive next to Michigan Avenue Bridge |
Meetings, events and wedding services — included vs. paid
LondonHouse provides extensive event and meeting space (roughly 25,000 sq ft) including the Juliette Grand Ballroom, Whistler Ballroom, Étoile terrace, and multiple meeting rooms. Event spaces and audiovisual services are available for booking but are separate from a standard guest‑room rate.
Private event rentals, room setups, catering, and any AV or production support are charged in addition to the room rate; capacities and setup options vary by room and should be discussed with the hotel’s events team.
- Juliette Grand Ballroom and Whistler Ballroom have separate capacities and square footage — booking fees, food & beverage minimums, and AV charges typically apply.
- Étoile and the rooftop Cupola are bookable for private events; special seasonal activations (for example, heated igloos) may carry additional fees.
- Ask for an events or catering contract that lists rental fees, F&B minimums, and cancellation policies before signing.
| Space | Typical use | Extra charges |
|---|---|---|
| Juliette Grand Ballroom | Large weddings, conferences | Room rental, catering, AV and staffing fees |
| Étoile (terrace) | Small weddings, private receptions | Rental and food & beverage minimums |
| Rooftop Cupola | Intimate private events | Rental and service charges; capacity limited |
Hotel policies and common extras at checkout
Standard policies require a photo ID and credit card at check‑in; check‑in begins at 4:00 PM and check‑out is 12:00 PM (noon). The minimum check‑in age is 21 and the property is non‑smoking. Accepted payment methods include major credit cards and cash for incidental balances (confirm specifics with the hotel).
Other common extras you may see on your folio include room service charges, minibar or in‑room dining, additional housekeeping requests, extra person/rollaway charges (if applicable), laundry beyond the $15 daily credit, and taxes and city occupancy fees.
- Minimum check‑in age: 21 (valid photo ID required).
- No pets allowed (service animals exempt).
- Check for destination charge line‑item, valet charges, premium Wi‑Fi fees, and any F&B or spa charges not covered by credits.
| Policy / item | Included? | Notes |
|---|---|---|
| Check‑in / check‑out | Included | Check‑in 4:00 PM; check‑out 12:00 PM (late check‑out by availability) |
| Smoking | Not allowed | 100% non‑smoking property |
| Pet policy | No | Service animals permitted |
